{"id":200,"date":"2026-05-08T13:30:32","date_gmt":"2026-05-08T13:30:32","guid":{"rendered":"https:\/\/terratech-heberg.fr\/?page_id=200"},"modified":"2026-05-08T13:30:32","modified_gmt":"2026-05-08T13:30:32","slug":"politique-de-remboursement-terratech-hebergement","status":"publish","type":"page","link":"https:\/\/terratech-heberg.fr\/?page_id=200","title":{"rendered":"Politique de remboursement \u2013 TerraTech H\u00e9bergement"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Objet<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La pr\u00e9sente politique de remboursement d\u00e9finit les conditions dans lesquelles TerraTech H\u00e9bergement peut accorder un remboursement concernant ses services d\u2019h\u00e9bergement et prestations associ\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toute commande pass\u00e9e aupr\u00e8s de TerraTech H\u00e9bergement implique l\u2019acceptation de la pr\u00e9sente politique.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Services concern\u00e9s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La politique de remboursement s\u2019applique aux services propos\u00e9s par TerraTech H\u00e9bergement, notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>H\u00e9bergement VPS ;<\/li>\n\n\n\n<li>H\u00e9bergement web ;<\/li>\n\n\n\n<li>Services cloud ;<\/li>\n\n\n\n<li>Solutions d\u00e9di\u00e9es ;<\/li>\n\n\n\n<li>Prestations techniques associ\u00e9es.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Droit de r\u00e9tractation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le Client reconna\u00eet que les services num\u00e9riques fournis peuvent \u00eatre ex\u00e9cut\u00e9s imm\u00e9diatement apr\u00e8s validation de la commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cons\u00e9quence, le droit de r\u00e9tractation ne peut plus \u00eatre exerc\u00e9 d\u00e8s lors que le service a \u00e9t\u00e9 activ\u00e9 avec l\u2019accord du Client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le service n\u2019a pas encore \u00e9t\u00e9 mis en place, le Client dispose d\u2019un d\u00e9lai l\u00e9gal de quatorze (14) jours pour demander l\u2019annulation et le remboursement de sa commande.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Conditions de remboursement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un remboursement peut \u00eatre accord\u00e9 dans les cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>impossibilit\u00e9 technique d\u00e9finitive de fournir le service ;<\/li>\n\n\n\n<li>double paiement ;<\/li>\n\n\n\n<li>erreur de facturation ;<\/li>\n\n\n\n<li>indisponibilit\u00e9 prolong\u00e9e imputable \u00e0 TerraTech H\u00e9bergement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Toute demande de remboursement doit \u00eatre effectu\u00e9e via le support client.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Services non remboursables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sauf obligation l\u00e9gale contraire, les \u00e9l\u00e9ments suivants ne sont pas remboursables :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>services d\u00e9j\u00e0 activ\u00e9s ;<\/li>\n\n\n\n<li>renouvellements automatiques d\u00e9j\u00e0 effectu\u00e9s ;<\/li>\n\n\n\n<li>noms de domaine ;<\/li>\n\n\n\n<li>prestations personnalis\u00e9es ;<\/li>\n\n\n\n<li>frais administratifs ;<\/li>\n\n\n\n<li>sanctions li\u00e9es \u00e0 une violation des CGV.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. D\u00e9lais de traitement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les demandes de remboursement sont \u00e9tudi\u00e9es dans un d\u00e9lai raisonnable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d\u2019acceptation, le remboursement sera effectu\u00e9 via le moyen de paiement initial lorsque cela est possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les d\u00e9lais bancaires peuvent varier selon l\u2019\u00e9tablissement du Client.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Suspension ou r\u00e9siliation pour non-respect des r\u00e8gles<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aucun remboursement ne sera accord\u00e9 en cas :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u2019utilisation abusive des services ;<\/li>\n\n\n\n<li>de non-respect des CGV ;<\/li>\n\n\n\n<li>d\u2019activit\u00e9 ill\u00e9gale ;<\/li>\n\n\n\n<li>de spam ;<\/li>\n\n\n\n<li>d\u2019attaque informatique ;<\/li>\n\n\n\n<li>de comportement portant atteinte \u00e0 l\u2019infrastructure ou aux autres utilisateurs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute demande concernant un remboursement :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TerraTech H\u00e9bergement<\/strong><br>19 cit\u00e9 de Bourgogne, 52000 Chaumont<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Objet La pr\u00e9sente politique de remboursement d\u00e9finit les conditions dans lesquelles TerraTech H\u00e9bergement peut accorder un remboursement concernant ses services d\u2019h\u00e9bergement et prestations associ\u00e9es. Toute commande pass\u00e9e aupr\u00e8s de TerraTech H\u00e9bergement implique l\u2019acceptation de la pr\u00e9sente politique. 2. Services concern\u00e9s La politique de remboursement s\u2019applique aux services propos\u00e9s par TerraTech H\u00e9bergement, notamment : 3. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-200","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=\/wp\/v2\/pages\/200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=200"}],"version-history":[{"count":1,"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=\/wp\/v2\/pages\/200\/revisions"}],"predecessor-version":[{"id":201,"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=\/wp\/v2\/pages\/200\/revisions\/201"}],"wp:attachment":[{"href":"https:\/\/terratech-heberg.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}